A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:
Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
Laptop imaging and setup
Onboarding recent starters
Supporting internal users
Troubleshooting Windows / device / access issues
Helping users directly rather than just sitting behind a ticket queue
Investigating issues when systems or APIs have errors
Help implement & support current infrastructure platforms,



as our SaS lending platform evolves.
Work with internal teams to enhance the end user experience

Key Skills / Experience:
Experience in supporting a Windows workplace (end user, & Microsoft365 highly regarded).
General troubleshooting ability
Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Demonstrated experience with AI tools will be highly valued.
Fintech or financial services environments would be highly regarded.
Comfortable working under pressure with experience managing major incidents,

If interested please respond ASAP with your latest resume

📌 Production Support Engineer Desktop Support Fintech Sydney
🏢 Bluefin Resources Pty
📍 Sydney