About the role

Mareeba Shire Council is assisting with the recruitment of a Visitor Information Centre Manager to join the team at the Kuranda Visitor Information Centre (KVIC). This is a hands-on leadership role responsible for the day-to-day operation of the Visitor Information Centre, including managing the centre, supporting staff and volunteers, delivering high-quality visitor services, and ensuring operational objectives are achieved. The successful applicant will also work closely with the Mareeba Shire Tourism Executive Officer and assist with tourism marketing and promotion for Kuranda and the wider Mareeba Shire.

Key responsibilities
Oversee the day-to-day operations of the Kuranda Visitor Information Centre
Recruit, induct, roster, train and support volunteers
Ensure visitors receive friendly, accurate and efficient information and customer service
Build solid relationships with tourism operators, businesses, community organisations and other stakeholders
Assist with budgets, strategic planning, policies and procedures
Manage administrative duties including cash handling, reconciliation,



accounts and correspondence
Coordinate familiarisation visits for staff and volunteers
Collect and report visitor statistics to support operational and strategic planning
Assist with destination marketing for Kuranda and Mareeba Shire, including digital and print marketing
Liaise with the regional Visitor Information Centre network

About you
A current Queensland C Class Driver's Licence
Experience delivering visitor information services
Experience working in an setting with a strong focus on customer service
Strong leadership and volunteer management skills
Excellent communication, interpersonal and relationship-building skills
Sound financial management and administration experience
A solid commitment to delivering exceptional customer service
Knowledge of the local and regional tourism industry, or the ability to quickly develop this knowledge
An understanding of tourism and destination marketing, particularly across digital platforms

📌 Visitor Information Centre Manager – Kuranda
🏢 Mareeba Shire Tourism
📍 Kuranda