Customer Service / Logisics Coordinator

Full Time - Waterloo, Sydney

We are looking for… Hopefully, you! We’re seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an prospect ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You’ll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily.

The Customer Service / Logistics Coordinator’s key responsibilities will include:
Supporting order handover (from Sales)



with accurate data entry and basic validations
Serve as the first point of contact for customer inquiries via phone and email
Assisting in stock transfer co-ordination and ensuring order readiness
Scheduling deliveries to optimise routes/timelines
Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
Addressing inquiries, resolving issues, and offering solutions in a timely manner
Updating internal systems and maintaining fulfilment SOPs
Escalating delays or anomalies to the Fulfilment Specialist
Attending WIP (Work in Progress) meetings and tracking order status
Supporting team admin and maintaining data accuracy

📌 Customer Service / Logistics Coordinator Redfern
🏢 Eco Outdoor
📍 Redfern