Join an Award-Winning Customer Support Team Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused environment.

The Opportunity Woolworths Group is one of Australia’s most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.

Whether you're new to the industry or bring years of experience, this is a excellent chance to join a dynamic team where your contribution is valued and your growth supported.

About the Role As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide transparent, effective, and empathetic support across various products and services.

Key responsibilities include:
Managing inbound customer calls, email and chat
Providing accurate information and solutions
Navigating multiple systems with efficiency
Using initiative and problem-solving to meet customer needs

Operating Hours:



Shifts will be provided on a rotating roster between Monday to Sunday, between 4:00am and 10:30 PM

Location: Onsite at Mascot then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking

Employment type: Casual role

Training: up to 6 weeks of comprehensive onsite training provided

Why Join Us?
Be part of an award-winning, supportive team culture
Work for one of Australia’s leading employers
Learn from industry leaders
Access professional development opportunities within the wider business

What You’ll Need
At least 6 months of contact centre experience, or 12+ months in customer service or retail
Strong communication skills – verbal and written
Confidence using multiple systems and managing time effectively
A proactive, customer-first attitude

Work-from-Home Flexibility After your initial 12-week training period onsite in Mascot, you may be eligible to transition into a hybrid work model.

To work from home, you’ll need:
Minimum internet speed of 30 - 50 Mbps
A dedicated desk and ergonomic chair
A quiet, private workspace
J-18808-Ljbffr

📌 Customer Service Agent New South Wales
🏢 Citrus Group
📍 New South Wales