Job Description
IT Helpdesk Officer
Bepassionate.
Be progressive.
Hawkesbury City Council.
Salary negotiable $80k to $96k + Super
9 Day Fortnight
Fitness Passport Option+ On-Site Parking
Hawkesbury City
Council is the largest local government area in metropolitan NSW covering 2,800
square kilometres, incorporating both urban and rural communities.
We are committed to working together to
deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace
for all people.
We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.
The Role
Reporting to the Senior Network
Administrator and based in Windsor, the IT Helpdesk Officer is the first line
of contact for users by providing technical helpdesk support to Council Staff via phone calls,
emails and in person.
Your typical duties will include; call response,
business application support, hardware faults, customer support of programs on
PC's and LAN and administration support to the IT team.
You will display a high
level of customer service assisting employees with all IT related enquiries.
About You
You have demonstrated experience in managing and maintaining IT
Support and Systems Helpdesk, with the ability to support both technical and non-technical
users.
You will have solid problem solving skills and the ability to manage
competing priorities, implement change,



and deliver solutions.
You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
Demonstrated ability to provide desktop and application support
Excellent customer service and communication skills
Demonstrated business analysis and problem solving skills
The right to live and work in Australia
Class C Drivers Licence
WHS General Construction Work in NSW
Working with Children Check (WWCC)
Successful applicants will be required to undergo background (police) checks and medical declaration
Certificate in Information Technology Infrastructure Libraries (ITIL)
Knowledge and Awareness of cybersecurity principles and frameworks
Knowledge and understanding of IT network protocols
Experience with local government software such as Financials / Property and Rating / Records Management systems
The Rewards
An attractive
salary will be negotiated with the successful applicant commensurate with
qualification, skills, and experience.
Rostered Day Off
Flexible work arrangements
Health and Wellbeing Program
Long Service Leave after 5 years
Training and Development Opportunities
Employee Reward and Recognition program
Fitness Passport Option
Social Club - BBQs, Christmas parties, raffles and activities
Employee Assistance Program for employees and their family

📌 It Helpdesk Officer (South Australia)
🏢 Careers at Council
📍 South Australia