Level 1 IT Support Technician – Field-Based
About the Role
We are seeking a motivated and enthusiastic
Level 1 IT Support Technician
to join a growing IT support team servicing a portfolio of clients.
This is a
field-based, hands-on role
and is ideal for someone early in their IT career who is eager to develop their technical skills, gain exposure to a broad range of technologies, and progress into more senior support and project-focused roles.
Key Responsibilities
Reporting to the IT support team, your responsibilities will include:
Providing Level 1 technical support to a client base of private schools
Managing and responding to support requests through
ConnectWise
Monitoring and supporting client environments using
NinjaOne RMM
Assisting with user access, documentation and credential management through
IT Glue
Supporting users across
Microsoft 365
and
Google Workspace
Providing support for Apple devices and education environments
Assisting with device management using
JAMF
and
Microsoft Intune
Troubleshooting hardware, software, network and end-user issues
Providing responsive, professional and customer-focused support to school staff
Escalating more complex technical issues to senior team members when required
Maintaining accurate ticket notes and technical documentation
Working closely with senior technicians and gaining exposure to a variety of technologies and IT projects
About You
To be successful in this role, you will ideally have:
1–2 years of IT support experience
, or relevant practical experience
A relevant
IT qualification or degree




is preferred
A genuine passion for technology and problem-solving
A strong desire to learn, develop your technical skills and pursue industry certifications
Excellent communication and customer service skills
The ability to work independently while also contributing effectively as part of a team
A professional and approachable manner when working with school staff and clients
A willingness to work regularly on-site across Inner Eastern Suburbs.
Experience with any of the following technologies will be highly regarded:
ConnectWise
NinjaOne
Microsoft 365
Google Workspace
JAMF
Microsoft Intune
Apple devices and education environments
IT Glue
Career Development
This role offers an excellent opportunity for someone looking to build a long-term career in IT.
You will receive exposure to a diverse range of technologies, client environments and technical challenges, while working alongside experienced IT professionals. Strong performers will have opportunities to progress into more advanced support and project-focused roles as their skills and experience develop.
Requirements
A current or willingness to obtain a
Working with Children Check
is required
Support is available for the successful candidate to obtain the required check
Applicants must have the ability to work regularly in office in the Inner Eastern Suburbs.
If you're an ambitious IT professional looking for an opportunity to develop your skills, gain valuable hands‐on experience and take the next step in your IT career, we'd love to hear from you.
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📌 It Support Engineer (Melbourne)
🏢 seek.com.au
📍 Melbourne