Join a large-scale enterprise transformation program as a SAP ESM Consultant, leading solution design and configuration for a major SAP Service Cloud V2 implementation. This is a client-facing role for someone who thrives on workshops, stakeholder engagement, and hands‐on configuration in equal measure.
What you'll be doing
Lead client workshops to map current and future state business processes
Facilitate requirements gathering sessions with business and technical stakeholders
Design end-to-end SAP Service Cloud V2 solutions covering case management, service request management, customer engagement, knowledge management, and service operations
Configure organisational structures, business roles, workflows, business rules, queues, and service processes
Define service request lifecycles, notifications, escalation processes, and work assignment rules
Support integration design with SAP S/4HANA and other enterprise applications
Prepare functional specifications and configuration documentation
Develop and execute test scenarios, support UAT, and assist with defect resolution
Support cutover planning and go-live readiness
Conduct training workshops and develop training materials for business users




What we're looking for
Deep SAP consulting background with hands‐on delivery of customer service, case management, service operations, or field service solutions
Proven experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management (ESM)
Track record leading discovery workshops and requirements gathering sessions
Hands‐on configuration experience within SAP Service Cloud V2
Robust stakeholder engagement, facilitation, and consulting skills
Experience supporting testing, deployment, and hypercare activities
Excellent written and verbal communication skills
SAP Customer Experience (CX) implementation experience
Experience in utilities or asset-intensive industries
Experience in agile delivery environments and large enterprise transformation programs
The details
Contract, running through to 30 April ****, with a proposed start of September ****
Sydney based
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Sap Esm Consultant (New South Wales)
🏢 Hr Partners
📍 New South Wales