Job Description
About the Role
This is a hands‐on role with a strong focus on client enquiries, sales, scheduling and administration.
You will often be the first point of contact for new and existing clients, so you'll play an important role in creating a positive first impression and helping families understand our services and next steps.
Your day‐to‐day responsibilities will include:
Responding to new client enquiries via phone, email and other communication channels
Following up leads and enquiries to help convert prospective clients into bookings
Maintaining timely follow-up with prospective clients to ensure enquiries are progressed and opportunities aren't missed
Making outbound calls to prospective and existing clients
Understanding client needs and explaining our services clearly and professionally
Booking and coordinating client appointments with our clinicians
Managing clinician calendars and adjusting schedules when required
Handling incoming and outgoing phone calls and general enquiries
Managing client emails and ensuring enquiries are responded to promptly
Following up outstanding information, referrals and bookings
Maintaining accurate client and enquiry records
Supporting invoicing and billing administration
Liaising with clinicians, families, referrers and other stakeholders
General office administration and data entry
Identifying operational issues and taking initiative to resolve them
A day in the role
No two days will be identical.
You might start the morning responding to new client enquiries, follow up a prospective family by phone, coordinate several clinician appointments, respond to client emails and then work through outstanding bookings or referrals.
You'll need to be comfortable moving between calls, emails,



scheduling and administration while keeping clients informed and ensuring nothing falls through the cracks.
This Is a Great Role If You...
We are looking for someone who enjoys people, communication and getting things done.
You will ideally have:
Previous experience in administration, customer service, sales, reception, coordination or operations
Confidence making and receiving regular phone calls and speaking with a wide range of clients
A natural ability to build rapport and communicate with clients
Strong written communication and email skills
Excellent organisation and attention to detail
The ability to manage multiple enquiries and priorities at once
A skilled and friendly phone manner
Confidence following up leads and having conversations about our services
The ability to work independently, identify what needs to be done and follow tasks through to completion
Good computer literacy and confidence learning new systems
Previous allied health, healthcare or NDIS experience is highly regarded but not essential
This isn't a traditional administration role.
A significant part of the position involves responding to new enquiries, following up prospective clients and helping convert enquiries into booked appointments.
Sales or customer service experience will be particularly valued.
You don't need to be a traditional salesperson, we are looking for someone who can listen to what a client needs, communicate confidently and help them take the next step.
Why Join Us?
$70,000-$75,000 + superannuation
Full-time, office-based position in Werribee
Join a growing allied health organisation
Varied role combining sales, client service, scheduling and administration
Supportive team environment
Training provided on our systems and processes
Opportunity to take on greater responsibility as the business grows
Be part of a role where your work directly contributes to helping families access the right support

📌 Business & Operations Coordinator (South Australia)
🏢 Rize Therapy
📍 South Australia