Job Description
Administration Officer- Private Psychology Practice
NQ Family Therapy Centre Pty Ltd – Gulliver QLD
We are seeking an experienced Administration Officer to join NQ Family Therapy Centre Pty Ltd in our Gulliver, Queensland location.
This is a part‐time position working on Mondays & Fridays with the potential for an additional day.
The role offers flexibility whilst supporting the essential administrative functions of our busy private psychology practice.
As Administration Officer, you will be the backbone of our operations, ensuring smooth day‐to‐day functioning and providing vital support to our clinical and management teams.
This role is crucial to maintaining the high standards of service delivery our clients expect whilst supporting our therapists and administrative staff.
Key responsibilities
Manage client scheduling, appointment bookings and cancellations using practice management software
Process client invoicing, payments and maintain accurate financial records
Handle telephone enquiries and provide professional, courteous support to clients and referring practitioners
Maintain confidential client files in accordance with privacy legislation and practice protocols
Prepare and process patient documentation, consent forms and intake paperwork
Manage practice supplies, equipment ordering and inventory control
Provide administrative support to clinicians and management, including scheduling and report preparation
Assist with reception duties as required, ensuring a welcoming workplace for clients
Contribute to practice compliance by maintaining accurate records and supporting quality assurance processes
What we're looking for
Proven experience in medical or healthcare administration, preferably within a psychology or therapy practice
Proficiency with practice management software and Microsoft Office applications
Strong organisational and time management skills with the ability to prioritise multiple tasks




Excellent communication skills, both written and verbal, with a professional and courteous approach
Demonstrated ability to maintain confidentiality and handle sensitive information appropriately
Sound understanding of privacy legislation relevant to healthcare settings (such as Privacy Act ****)
Attention to detail and accuracy in administrative tasks and record‐keeping
Customer service experience and a genuine commitment to supporting client wellbeing
Preferably, knowledge of AHPRA registration requirements or experience working in regulated healthcare environments
What we offer
At NQ Family Therapy Centre Pty Ltd, we believe in creating a supportive and inclusive workplace culture.
We offer part‐time flexibility that allows you to maintain a healthy work‐life balance whilst contributing meaningfully to our practice.
You will work within a collaborative team of skilled mental health professionals who are passionate about delivering quality therapeutic services to our community.
We provide a supportive environment where your contributions are valued, and there are opportunities for professional development and learning within the healthcare administration field.
About us
NQ Family Therapy Centre Pty Ltd is a private psychology practice committed to providing high‐quality therapeutic services to individuals and families in the Gulliver and wider North Queensland community.
We specialise in family therapy and psychological support, working with clients across a range of presenting concerns.
Our practice is built on values of professionalism, compassion and evidence‐based practice.
We maintain high standards of clinical care and ethical practice, and we are dedicated to creating a welcoming, safe environment for our clients.
Our team comprises experienced psychologists and therapists who are committed to supporting positive mental health outcomes and family wellbeing.
Equal Opportunity Statement
We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

📌 Administration Officer- Private Psychology Practice (Townsville)
🏢 NQ Family Therapy Centre
📍 Townsville