About the role

Midway is one of the largest local independent supplier of concrete and quarry products in Victoria. We currently have four concrete plants in operation.

By joining the Midway you will become part of a highly recognised and well-regarded Victorian Company with ongoing career and development opportunities.

Join the dynamic team as a Call Centre & Customer Service professional. In this role, you will be the vital link between our customers and our business, providing exceptional service and support. Based in our Laverton North, VIC 3026 Head Office, you will play a key part in our customer-focused operations.

What you'll be doing
Respond to inbound customer calls and emails, providing solutions and information to address their needs
Log customer interactions and maintain accurate records in our CRM system
Identify opportunities to upsell or cross-sell additional products and services
Escalate complex issues to the appropriate team for resolution
Contribute to the continuous improvement of our customer service processes





What we're looking for
At least 1 year of experience in a customer service or call centre role
Robust communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
Excellent problem-solving and critical thinking abilities to effectively address customer queries
Proficient in using CRM and other customer service software
A adaptable and adaptable approach to work, able to handle multiple tasks and shifting priorities
A genuine passion for providing outstanding customer experiences

What we offer
Competitive hourly rate and employment benefits
Ongoing training and development prospects
A supportive and collaborative team environment
Opportunities for career progression within the Midway Concrete organisation

Apply now to become our next Call Centre & Customer Service superstar!

📌 Call Centre & Customer Service Laverton North
🏢 Midway Mini-Mix
📍 Laverton North