This is a critical role protecting company assets, minimising shrinkage, and driving compliance across a national retail setting. You'll lead investigations into theft, fraud, and policy breaches, while using data-driven insights to support retail teams and strengthen risk management. Combining hands-on training, strategic leadership, and compliance oversight, this role drives operational excellence and delivers measurable results in shrinkage reduction.
This is a field-based position, with one day a week at Support Office and the remainder spent travelling to stores across Victoria. Travel to SA/TAS occurs periodically, depending on active LP cases.
Key Responsibilities
Contribute to Loss Prevention policies and procedures in line with company objectives
Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
Conduct regular reviews of store operations, cash handling, and inventory management
Manage CCTV and physical security systems
Train staff on emergency response, workplace safety, and theft prevention
Deliver training programs to build awareness and accountability across retail teams




Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
Partner with the LP team to deliver KPI results
Leverage BI reporting and analytics to detect areas of non-compliance
Promote a culture of responsibility and operational excellence

Skills & Experience
Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role
Proven experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
Solid problem-solving abilities, high integrity, and keen attention to detail
Experience with security systems including CCTV and EAS technologies highly valued
Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement

What's on Offer
A national, well-known retail brand with a robust presence across ANZ
Autonomy to shape and lead loss prevention strategy across a large store network
Variety through a genuinely field-based role, balanced with strategic input at Support Office

📌 Loss Prevention Manager Melbourne
🏢 Jivaro
📍 Melbourne