Job Description
XPT Software Australia Pty Ltd | Contract
Business Analyst With Complaints
Sydney, Australia | Posted on 09/18/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining andManufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
Gather and document business requirements from stakeholders.
Analyse current processes and identify gaps,



impacts, and improvement areas.
Work closely with business and Agile delivery teams.
Prepare process flows, business requirements, and functional documentation.
Support UAT, testing, and business readiness activities.
Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
Assist with process improvements, SOP updates, training, and change management.
Experience in banking/financial services, complaints, or deceased estates is highly desirable.
Robust stakeholder management and communication skills required.

📌 Business Analyst With Complaints (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales