Job Description
Totally Rockin Customer Service Consulant
CUSTOMER SERVICE EPOXY FLOORING CONSULTANT
Location: Sunshine Coast
Employment Type: Full-Time
Salary: $60K Base
On Target Bonuses: $20,000-$25,******
ABOUT EFC
Epoxy Flooring Co (EFC) is South East Queensland's leading epoxy flooring specialist.
We transform garages, commercial premises and industrial facilities with premium epoxy flooring systems designed to look incredible and perform for years.
As our company continues to grow, we are seeking an ambitious and motivated Customer Service Representative to join our team and help drive the next stage of growth.
ABOUT THE ROLE
This is a consultative customer service & sales role focused on converting customer enquiries into bookings.
You'll spend most of your day on the phone to homeowners, builders, property managers and business owners to assess their needs, provide recommendations and recommend epoxy flooring solutions.
You'll be supported by proven systems, robust marketing and a growing brand reputation.
KEY RESPONSIBILITIES
Attend scheduled client consultations via phone
Assess project requirements and take measurements
Recommend suitable flooring solutions
Prepare and present quotations
Follow up leads, quotations and sales opportunities
Build strong relationships with clients
Maintain accurate CRM records
Achieve agreed performance targets
Represent EFC professionally at all times
ABOUT YOU




You are a confident communicator, down to earth and friendly person who enjoys meeting people and helping clients find the right solution.
You take pride in your work, are highly organised and motivated by achieving results.
ESSENTIAL REQUIREMENTS
Previous customer service experience
Strong communication and interpersonal skills
Professional presentation
Self-motivated and driven
Ability to work independently
Computer skills are very important
Ability to deal with high volume and highly paced sales process You must have a sense of humour and enjoy workplace banter!!
WHAT WE OFFER
Competitive base salary
Uncapped commission structure
Phone and technology provided
Ongoing sales training and support
Career progression opportunities
Strong lead generation systems
Supportive team setting
WHY JOIN EFC?
At EFC, we're building more than just a flooring company.
We're building a modern, systems-driven business that values professionalism, accountability, continuous improvement and exceptional customer service.
As we grow nationally there will be significant opportunities for our team members to take on bigger roles.
This is an opportunity to join a growing company where your contribution genuinely matters and where high performers are rewarded.
We have a relaxed work environment and are a small family based business that values work/life balance.

📌 Totally Rockin Customer Service Consulant (Queensland)
🏢 Epoxy Flooring
📍 Queensland