We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with robust hands-on operational support across IAM platforms.
The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities
· Provide technical leadership for IAM platforms (no people management responsibility)
· Drive solution design validation, troubleshooting support, and technical governance
· Act as escalation point for complex IAM issues and integrations
· Work hands-on on incidents, service requests, and problem tickets
· Perform deep troubleshooting and root cause analysis (RCA)
· Support access provisioning issues, PAM onboarding, and integration failures
· Ensure SLA adherence and operational stability
· Lead and actively participate in priority incident calls
· Provide technical ownership during Major Incident Management (MIM)
· Support real-time mitigation and post-incident RCA activities




· Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
· Identify and implement automation and process improvements
· Contribute to runbooks, SOPs, and knowledge management
· Support audit, compliance, and remediation activities

Required Skills (Must Have)
Core IAM & Authentication Technologies
Strong hands-on experience in:
SailPoint Identity Security Cloud (ISC)
Radiator RADIUS Server
RSA Authentication Manager

Operational & Support Expertise
ITIL Knowledge
Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
Robust capability in incident handling, RCA, and system troubleshooting
Experience in production support settings for critical security services

IAM Functional Knowledge
Strong understanding of:
Identity lifecycle management (Joiner–Mover–Leaver)
Access provisioning & de-provisioning
Authentication and MFA workflows
RBAC / governance concepts

📌 Sailpoint Iam Enterprise Tech Lead Sydney
🏢 Luvo
📍 Sydney