Job Description
We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people.
The role will be based out of our Sydney/Dubbo office.
Description
The Opportunity:
WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-todaytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.
ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworkingcloselywithourManagedServiceProvidertoensureissuesareresolvedefficiently.
Thisroleisidealforsomeonewhoenjoysahands-on environment, values robust customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.
Key responsibilities
Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhenrequired
Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthebusiness
Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnologyservices
About you:




You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.
Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
ExperiencewithITassetmanagementanddevicelifecyclemanagement
Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
Ongoinglearning,developmentandcareergrowthopportunities
Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact
About Boyce:
BoyceisaleadingAustralianadvisoryfirmwithover50yearsofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.
Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.

📌 It Systems Support Officer (Victoria)
🏢 Boyce
📍 Victoria