Job Description
Patient Coordinator - Sales & Treatment Consultant
Wattle Park Dental (My Implant Dentist) - Surrey Hills, Melbourne VIC
Full time | Competitive hourly rate + performance incentives | Full clinical training provided
We're hiring a natural connector!
This is a sales-driven, patient experience role inside one of Australia's fastest-growing implant and cosmetic dental groups.
If you thrive on meaningful conversations, enjoy guiding people through major life decisions, and want a role where your impact is both emotional and financial - this could be the career move you've been looking for.
About the Role
Our patients come to us at a turning point - living with missing teeth, failing dental work, or a smile they've hidden for years.
Receptionist Responsibilities
Welcoming patients and making them feel comfortable, cared for, and confident from the moment they arrive
Managing appointments, phone calls, and emails with professionalism, warmth, and attention to detail
Coordinating with dentists, hygienists, and nurses to keep schedules running smoothly and on time
Handling administrative tasks, including patient records, data entry, correspondence, and filing
Processing payments, invoices, and health fund claims accurately and efficiently
Maintaining accurate patient information within the practice management system
Supporting day-to-day practice operations, including scanning, documentation, and general office duties
Staying positive, organised, and calm, even during busy periods
Taking ownership of the front desk and patient experience, ensuring a consistently high standard of service
Patient Coordinator Responsibilities
The first voice that reassures them
The face that welcomes them
The guide who walks them through treatment and investment decisions
You will own the patient journey end-to-end - from initial enquiry through to post-surgery follow-up.
Your ability to build trust, communicate value,



and confidently guide patients through high-value treatment decisions is what drives success in this role.
Key Responsibilities as a Patient Coordinator
Convert inbound enquiries into booked consultations through structured, high-quality conversations
Present treatment plans, fees, and finance options (Humm, Zip, super release, payment plans) with confidence
Guide patients through hesitation and decision-making with clarity, not pressure
Coordinate complex treatment cases (IV sedation, GA, lab timelines, surgical schedules)
Manage and maintain a clean, active CRM pipeline
Act as the key point of contact between patients, clinicians, and the front-of-house team
About You
You're a strong communicator who builds trust quickly and genuinely enjoys helping people navigate important decisions.
Experience in sales or consultative roles (healthcare, aesthetics, property, hospitality, or similar)
Confidence discussing fees, finance, and closing decisions
High emotional intelligence - you adapt your communication style with ease
Strong organisation and follow-through - nothing slips through the cracks
A genuine interest in healthcare and patient outcomes
Dental experience is not required - we'll teach you everything you need to know.
What We Offer
Structured 8-week training program (clinical, systems, finance conversations, objection handling)
Clear career progression
Ongoing coaching from senior team members
A supportive, high-performing team culture
Real career growth into leadership roles
About My Implant Dentist
We are a premium, fast-growing implant and cosmetic dental group with practices across Perth, Queensland, and Victoria.
We specialise in life-changing treatments - full-mouth rehabilitation, All-on-4, and smile transformations - with a strong focus on patient experience and results.
Wattle Park Dental is our Melbourne flagship clinic.
For clinical-adjacent roles, evidence of vaccination and immunity compliance is required in line with ADA and Australian Immunisation Handbook guidelines.

📌 Dental Reception / Patient Coordinator (Victoria)
🏢 Wattle Park Dental
📍 Victoria