Hoopla Kitchen & Bar Bayswater pty ltd – Bayswater VIC
The Venue Manager has end to end responsibility for all operational aspects of their venue.
The Venue Manager leads and manages the team to achieve all desired outcomes leading to an impeccable Guest Experience while facilitating the financial growth of the business.
Key responsibilities
Demonstrates passion and pride as well as inspirational leadership while running excellent venue services and ensures all service KPIs are consistently met
Monitors team members to ensure they are completing their duties effectively
Provides on shift coaching, mentoring and feedback
Ensures that team members are completing assigned training plans and tasks
Completes all shift leadership procedures each and every shift with a high degree of competency
Leads team on shift to execute daily and weekly goals
Achieves excellent guest experiences on lead shifts, as measured by internal reports and online reviews
Capable of achieving venue COGS, labour and controllable cost goals as per budget
Completes stock orders and stocktakes in an accurate and timely manner
Ensure all financial reporting is accurate and any errors and variances are thoroughly investigated and reported
Work with the Operations Team to strategically plan quarterly goals and tasks
Effectively manage daily rostering needs while adhering to the Venue targets
Ensure the FOH and BOH cleanliness is always of a high standard rating from internal audits and Council Inspections
Ensure Food Safety Regulations, Licensing agreements, and Licenses are adhered to at all times by restaurant teams
Use reasonable endeavors to ensure all OHS procedures and requirements are adhered to including Hazard, Incident and First Aid reporting and OHS Induction for new team members
About you
Robust leadership ability with natural strength in communication and connection with people
Ability to attract culturally aligned employees; train, coach and performance manage team members
Ability to understand venue P&L;, with high potential to develop in P&L; management
Strong management ability to organise tasks and team, promoting teamwork and keeping everyone focussed to achieve venue KPIs
Strong problem-solving ability to think and act quickly when problems arise and bring resolution to issues
Self-motivated to take responsibility for results
Able to stay reasonable and calm when problems occur
High level of enthusiasm and motivation towards self-improvement, development of others and growth for the business
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