Job Description
Account Manager – Now Book It - Melbourne
Account Manager – Now Book It – Melbourne
Now Book It
Account & Relationship Management (Sales)
Full time
About Us
Now Book It is a leadinghospitality technology platform, helping venues manage reservations, events, CRM, and guest experience — all in one place.
We're entering an exciting next phase, evolving into amulti-product ecosystemincluding AI, CRM, Insights, and more integrations.
This creates a huge opportunity togrow revenue within our existing customer basewhile delivering even more value to the industry we serve.
The Opportunity
We're looking for anAccount Managerto take ownership of a portfolio of hospitality venues and driverevenue growth through product adoption and expansion.
This isnot a support-heavy role— it's acommercial, relationship-led positionfocused on:
Growing accounts
Increasing product adoption
Delivering measurable value to customers
If you enjoy building relationships but also want toown revenue and make a commercial impact, this role is for you.
What You'll Be Doing
Drivemonthly revenue growththrough upsell and cross-sell
Increase adoption of NBI'smulti-productsuite(reservations,CRM, AI, insights, integrations)




Leadvalue-based conversationswith venue owners and operators
Build and manage apipeline of expansion opportunities
Ownretention and churn reductionacross your portfolio
Partner with our Support team so you can stay focused ongrowth
What Success Looks Like
Consistently hittingMRR growth targets
Customers usingmultiple NBI products
Strongretention and long-term customer value
A healthy pipeline ofexpansion opportunities
About You
Experience inAccount Management, Customer Success and sales
Proven ability togrow revenue within existing customers
Confidenthavingcommercial/value-based conversations
Strong relationship builder with aresults-driven mindset
Comfortable working withdata and performance insights
Hospitality background?
That's a big plus — but not essential
Why Join Now Book It
Be part of ahigh-growth SaaS company transforming hospitality
Sell amulti-product platform with real value
Robust team culture —we work hard and enjoy it
Clear opportunity togrow your career as we scale
Additional Info
Must havefull Australian working rights
Driver's licence required
Hybrid working environment

📌 Account Manager - Now Book It - Melbourne (Victoria)
🏢 Now Book It
📍 Victoria