Job Description
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
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Monday - Friday 11am-4pm
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You'll be required to travel frequently to support multiple branches within the eastern suburbs area , including Doncaster, Glen Waverley, The Pines and on occasion other branches on the Melbourne East Area.
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Do work that matters
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As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
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What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
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See yourself in our team
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As the Customer Banking Specialist, you'll:
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Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
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Support customers with enquiries, maintenance on accounts and process applications for credit products
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Complete Financial Health Checks to assess customers' financial needs and identify any changes
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Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
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Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
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We're interested in hearing from people who have
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Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
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Excellent communication skills & the ability to articulate financial terms in a transparent way
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The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
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Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
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A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
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Aboriginal &/or Torres Strait Islander people encouraged to apply
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Advertising End Date: 17/09/2026
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📌 Customer Banking Specialist Relief - Melbourne East Area (Victoria)
🏢 Commbank
📍 Victoria