Job Description
Lead. Transform. Build Something Better.
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Southern Star Group (SSG) is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.
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We're looking for an experienced Service Manager to lead and transform our Victorian Service operation across Geelong and Clayton, overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.
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This is not a maintenance role. This is a genuine leadership opportunity for someone who thrives on creating structure, lifting performance, developing people, and building high‐performing teams.
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If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.
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Why This Role?
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This is a rare opportunity to:
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Lead a substantial operational workforce across multiple sites
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Shape team structure and capability
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Drive service excellence and customer outcomes
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Build future leaders and strengthen supervisory capability
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Influence operational strategy and business performance
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Work directly with a supportive General Manager who values autonomy and accountability
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Play a key role in creating what we believe can become the industry's leading service operation
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The Opportunity
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Reporting to the General Manager - Victorian Operations, you will be responsible for the end‐to‐end leadership of our Service function, including:
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Field service technicians and supervisors
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Internal service scheduling and administration
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Parts coordination and inventory readiness
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You'll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high‐quality customer experience.
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What You'll Be Doing
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Leading a team of approximately 50 employees across Victoria
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Building a culture of accountability, safety and pride in workmanship
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Coaching and developing supervisors and future leaders
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Improving service delivery performance and operational efficiency
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Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes
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Managing labour, fleet, parts and operational costs
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Strengthening training, capability and workforce engagement
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Building strong relationships across Sales, Operations and Customer Service teams
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What We're Looking For
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You may come from:
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Windows and doors
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Residential construction
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Building products
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Trade services
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Installation and maintenance operations
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Adjacent field service industries
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Most importantly, you'll bring:
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Strong leadership experience within trades, construction or field service environments
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A proven ability to improve team performance and operational outcomes
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Confidence managing attendance, conduct and performance issues fairly and effectively
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Excellent communication and relationship‐building skills
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A hands‐on, practical approach to problem solving
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A strong commitment to safety leadership
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The ability to make decisions, drive momentum and achieve results in a fast‐paced workplace
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What's On Offer
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Attractive salary package
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Company vehicle
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Laptop and mobile tools
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Permanent full‐time position
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Significant autonomy and ownership
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Direct access to senior leadership
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A business that is investing in its future and committed to continuous improvement
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The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.
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Location
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Based across Geelong or Clayton, with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.

📌 Service Manager-Victoria
🏢 Southern Star Group
📍 Victoria