Job Description
Company Description n
208 rooms, a beach across the road, and a hotel that opened in June **** with the deliberate intention of not behaving like every other tower on the Glitter Strip. Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.
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We're after someone to lead the Rooms Division - Front Office, Guest Relations, Housekeeping and strategic support across departments
Job Description n
What you'll actually be doing
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• Owning the guest journey end to end, with particular focus on arrival - the first ninety seconds set the tone for the whole stay
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• Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint
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• Reading guest feedback properly - finding the pattern, building the action plan, presenting it to the exec team, closing the loop
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• Meeting and greeting VIP and loyalty guests personally
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• Setting and hitting the Rooms Division budget with the owners and Director of Finance - revenue, payroll, expenditure, market share
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• Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts
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• Managing labour cost and productivity without letting standards slide, including on peak and special event days
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• Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people's way
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• Keeping everyone safe, every shift
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What's on offer
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• A senior seat on the leadership team of a hotel still writing its own playbook
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• Market-competitive salary
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• Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing
Qualifications n
What you'll bring
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• Senior Rooms Division leadership experience in a luxury or lifestyle hotel
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• Genuine commercial literacy - you can build a budget, read a P&L; and explain a variance
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• Housekeeping depth, not just Front Office. This role needs both
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• The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask
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• A leadership style that builds trust across a diverse team and holds a standard at the same time
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• Comfort operating in a lifestyle brand environment where personality is part of the product

📌 Director Of Rooms (Gold Coast)
🏢 AccorHotel
📍 Gold Coast