Job Description
Workshop Manager - European Automotive Workshop
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Our client is an established and growing European automotive workshop specialising in the service, diagnostics, and repair of European vehicles, including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover, and other prestige European makes.
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They are seeking an experienced and motivated Workshop Manager to take responsibility for the day-to-day operation of their busy workshop.
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This is a hands‐on management position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers, and take ownership of ensuring jobs are completed properly and on time.
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About the Role
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As Workshop Manager, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.
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Your Responsibilities Will Include
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Managing the daily workshop schedule and workflow.
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Allocating work to technicians and apprentices.
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Managing and supporting workshop staff.
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Monitoring jobs throughout the day and keeping work progressing.
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Liaising with customers and providing repair updates.
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Preparing quotes and obtaining customer approvals.
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Reviewing technician findings and recommended repairs.
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Ordering parts and dealing with suppliers.
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Ensuring jobs are accurately invoiced and all work performed is accounted for.
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Managing vehicle completion times and customer expectations.
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Carrying out quality‐control checks and organising road tests.
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Assisting technicians with technical and diagnostic issues when required.
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Monitoring workshop productivity and efficiency.
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Maintaining high standards of workmanship and reducing comebacks.
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Managing customer concerns and resolving issues professionally.
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Maintaining a clean, organised, and safe workshop.
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Working closely with the business owner to improve workshop performance.
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About You
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Has strong automotive mechanical knowledge.
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Has experience as a Workshop Manager, Workshop Foreman, Service Manager, or Senior Automotive Technician.
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Can confidently manage technicians and apprentices.
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Is organised and able to manage multiple jobs simultaneously.
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Has strong customer service and communication skills.
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Understands quoting, labour times, parts, and invoicing.
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Can identify problems early and find effective solutions.
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Takes pride in workmanship and customer satisfaction.
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Is comfortable taking responsibility and making day‐to‐day decisions.
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Has a strong work ethic and leads by example.
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Holds a current Australian driver's licence.
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European vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, and Land Rover.
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What We Offer
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Full‐time permanent position.
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Competitive salary based on experience.
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Opportunity to join an established and growing European automotive business.
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Modern workshop environment.
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Quality diagnostic equipment and workshop systems.
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Strong existing customer base.
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Opportunity to manage and develop a workshop team.
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Direct involvement with the business owner.
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Long‐term career prospect for the right person.
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📌 Workshop Manager (New South Wales)
🏢 W3global
📍 New South Wales