Job Description
Australian Financial Complaints Authority in Melbourne is seeking an experienced Senior Dispute Resolution Specialist to join our Life Insurance team and help deliver fair financial outcomes. You will manage complex complaints with precision, apply negotiation, conciliation and case investigation, and prepare explicit decisions in plain English.
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The role requires resilience, autonomy and strong collaboration across teams to continuously improve service, accessibility and outcomes for both consumers
📌 Senior Life Insurance Dispute Specialist (Victoria)
🏢 Australian Financial Complaints Authority
📍 Victoria
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