Job Description
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Employment Fill Type: Permanent (Ongoing)
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Location: Parramatta, NSW, AU, ****
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Service Designer
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At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.
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Ongoing x 3 roles
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Location: Parramatta
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Salary: Clerk Grade 7/8, $116,981 to $ 129,492 + Super + accrued flex leaves
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About the role
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The Service Designerwill work acrosscomplex services andprograms tounderstand user needs, identify opportunitiesfor improvement anddesign better
serviceexperiences.
The rolewill apply human-centred design
practicesthroughout
the servicedesign lifecycle, fromresearch and discoverythrough to
prototyping,testing
and implementation.
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The Service Designerwill work closelywith users, stakeholdersand multidisciplinary teamsto gatherinsights and translatethem into meaningfuldesign outcomes. Keyactivities will includestakeholder and userinterviews, journey mapping, service
blueprinting,qualitative
synthesis, co-design workshops, prototypingand user testing.
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The Service Designeris expected to be able to use virtual innovation and project
managementplatforms
confidently tosupport cooperative workshops, service mapping,
researchactivities,
planning, taskmanagement and deliveryacross projects
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For further information please click here to view the role description
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About you
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The ideal candidatewill be apractical and hands-on Service Designerwith experience applyinghuman-centred
designmethodologies
in government, public sector, consulting, not-for-profit or othercomplex service environments.
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The successful candidate will demonstrate:
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Practical experience using human-centred design including user research, prototyping and facilitation.
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Strongqualitative research andanalysis skills, with the abilityto synthesise complex information and identify themes, patterns, insights andopportunities.
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Experience working inagile,
multidisciplinaryand
cross-functionalteams, collaborating
effectivelywithdesigners,
researchers,policy,
technology, implementation and business stakeholders.
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The ability tocontribute tostrategic design directionacross programs ofwork, while remaining comfortablewith detailed, design delivery.
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Strongfacilitation,
communicationand stakeholder engagementskills, with the abilityto explain designconcepts and researchfindings to peoplewith different levelsof design experience.
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A curious, user-focused andoutcome-oriented approach, with the abilityto balanceuser needs, businessobjectives and
deliveryconstraints.
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The ability towork with ambiguity, ask the rightquestions, structure complexproblems and
translateresearchand
design
insightsintopractical
recommendationsand outcomes .
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Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
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Essential requirements of the role
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Current and valid Working with Children Check (WWCC) Clearance for paid employment.
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Demonstrated understanding of and commitment to the value of public education .
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Benefits
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Flexible working arrangements
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35 hour working week
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Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
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Flex Leave entitlements, generous holidays & leave conditions
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Opportunities for advancement and mobility across the Department to support your career growth
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Closing date : Sunday , 4th October **** at 11:59pm.
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For role enquiries please contact Sarah Holland - Sarah.
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and for recruitment process enquiries please contact Rajalakshmi Subramanian - Rajalakshmi.
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We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our
recruitment/interview
process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.
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A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Service Designer (Sydney)
🏢 Stronger Smarter Institute
📍 Sydney