Customer Support Technician - Fast, Empathetic Troubleshooter (Victoria)

Customer Support Technician - Fast, Empathetic Troubleshooter (Victoria)

21 Sep
|
Simpro
|
Victoria

21 Sep

Simpro

Victoria

Job Description
Simpro is seeking a Customer Support Technician, Level 1 to engage professionally with customers and internal stakeholders. You will deliver timely, empathetic support, build product knowledge, and strive to exceed customer expectations while maintaining detailed incident records.
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You will handle inbound queries via live phone/chat, achieve first-contact resolution targets, and mentor peers where applicable in a quick-paced environment.
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📌 Customer Support Technician - Fast, Empathetic Troubleshooter (Victoria)
🏢 Simpro
📍 Victoria

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