Job Description
Premier Services Group Aust & NZ Pty Ltd – Huntingwood NSW
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Premier HVAC is a subdivision of Premier Services Group and is an established mechanical provider delivering service, maintenance, installation and project works for our large, ever growing customer base.
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Premier HVAC is an Australian Arctick authorised, HVAC&R; company that specialises in all aspects of mechanical services, air conditioning, ventilation, and refrigeration. A customer based company, with a wide range of sectors including hotels, retail, hospitals, data centres, logistics, temperature-controlled warehousing, sporting venues and many more.
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The Role
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With continual growth, we are seeking to employ a highly motivated Service Administrator to join the team. Ideally you will be organised, have an eye for detail and a passion for customer service. As a member of the NSW Service Team, you will assist in the below key responsibilities:
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Review of subcontractor and supplier bills and service reports
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Dispatch invoices promptly to meet end of month deadlines
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Monitor Uptick software daily to log any jobs, update tasks, and assist Service in managing workflow
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Assist in management of communications with clients and internal staff via email or phone
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Coordinate planned routine maintenance and urgent call outs across multiple commercial sites as needed
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Maintain real-time records of customer data and assist in monitoring job progress, technician productivity, and service KPIs
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Liaise with clients to confirm appointments, access requirements, and day to day requests
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Generate service reports, compliance documentation, and client updates as needed
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The successful candidate will possess the following attributes:
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2 years minimum experience working within Administration or Service
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Experience with Uptick software (highly preferred)
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Excellent communication skills, both verbal and written, with a professional and friendly phone manner
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Outstanding attention to detail, organisation skills and an ability to balance and prioritise urgent work during busy periods
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Ability to maintain harmonious working relationships with colleagues and customers and contribute to a friendly working environment
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Intermediate computer & typing skills (Outlook, Word, Excel)
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Ability to work cohesively within a quick paced, dynamic team environment
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Be willing to undergo a national police background check prior to employment
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Please note that we do not require recruitment agencies to contact us for this role

📌 Service Administrator (New South Wales)
🏢 Premier Services Group Aust & NZ
📍 New South Wales