Job Description
AFCA is seeking a senior, legally qualified Ombudsman to join its team and make fair, timely decisions for consumers within Australia's external dispute resolution framework.
The role requires a robust track record at senior executive level in consumer resolution and leadership across adjudicators and case workers.
You will decide on standard and complex complaints under AFCA's rules, and influence industry standards while coaching others.
📌 Senior Ombudsman For Consumer Dispute Resolution (Victoria)
🏢 AFCA
📍 Victoria
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