Job Description
The Service Delivery Manager is responsible for the delivery of customer and internal projects across Auatralia, New Zealand and Southeast Asia. This includes, scoping, planning, hand-over, and post implementation support.
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Role and Responsibilities of Service Delivery Manager
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Manages end-to-end project lifecycle from planning to delivery and post-implementation support.
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Coordinates resources, manages budgets, and tracks project timelines.
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Ensures customer satisfaction and aligns outcomes with business goals.
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Facilitates smooth project handovers and conducts lessons learned reviews.
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Oversees project scope, scheduling, and resource allocation.
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Delivers projects remotely or on-site, supporting go-lives and training.
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Maintains project tracking and provides regular status updates.
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Ensures projects stay within scope, budget, and timeframes.
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Scopes current projects with the Practice Manager.
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Assists in preparing quotes and proposals.
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Facilitates customer handover and conducts post-project reviews.
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Documents lessons learned to improve delivery.
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Technical and Competencies Required
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Strong project management and SaaS platform knowledge.
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Excellent communication, leadership, and stakeholder management skills.
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Analytical problem-solving and ability to manage multiple priorities.
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Proficiency in project tools and understanding of system integrations.
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Qualifications and Experience
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Bachelor's degree or equivalent experience.
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Formal project management certification preferred.
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Over 3 years of project management or implementation experience.
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Customer-facing experience with a service delivery focus.
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📌 Service Delivery Manager (Victoria)
🏢 Superior People Recruitment
📍 Victoria