Job Description
The Receptionist / Sales Cadet is responsible for providing a welcoming and professional first point of contact for Harcourts Cowes, while supporting the residential sales team with day-to-day administration, customer service and sales activities. This is an entry-level opportunity for a motivated person seeking to develop a career in residential real estate. The successful candidate will gain practical experience across reception, office administration, property marketing, database management and sales support, while developing a strong understanding of the Phillip Island property market.
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Key responsibilities
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Greet clients, buyers, vendors and visitors in a professional and friendly manner
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Answer and respond to general enquiries and monitor and respond to office emails and online enquiries as directed
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Provide information about listed properties, inspections and general agency services
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Maintain a clean, organised and welcoming reception and office workplace
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Manage incoming and outgoing correspondence, deliveries and office supplies
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Record messages accurately and ensure enquiries are passed to the appropriate team member
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Assist sales agents with day-to-day administrative tasks and follow-up
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Update databases and customer records accurately
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Assist with booking and coordinating appointments, inspections and meetings
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Prepare open-for-inspection materials and property information
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About you
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Excellent communication and customer service skills
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Professional presentation and a friendly, approachable manner
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Strong organisational skills and attention to detail
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Ability to manage multiple tasks and prioritise effectively
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Basic computer literacy and confidence learning new software systems
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Ability to work both independently and as part of a team
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Reliable, punctual and willing to learn
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Current driver's licence and reliable transport, or the ability to travel to properties and inspections as required
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An interest in residential real estate and the local Phillip Island property market (desirable)
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Experience with real estate software, CRM systems or Microsoft Office (desirable)
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📌 Receptionist/Sales Cadet (Victoria)
🏢 Harcourts
📍 Victoria