Job Description
Location: Chadstone & MACG Residential Aged Care Homes
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Status: Full time position
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Make a Difference When It Matters Most
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At Medical & Aged Care Group (MACG), we know that choosing aged care is one of life's most important decisions.
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As our Admissions Coordinator, you'll be the reassuring voice, trusted guide and key connection supporting residents and families through their aged care journey. If you're passionate about people, thrive in a fast paced environment, and enjoy building meaningful relationships, we'd love to hear from you.
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Why Join MACG?
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At MACG, we don't just offer a job. We offer the opportunity to build a rewarding career with a growing organisation that genuinely values its people.
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You'll Enjoy
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Competitive salary package
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17.5% annual leave loading
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Employee Assistance Program (EAP)
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Refer-a-Friend bonus program
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Exclusive JB Hi-Fi employee discounts
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Employee recognition and reward programs
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Ongoing professional development opportunities
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Supportive and collaborative team culture
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Opportunities for growth within a rapidly expanding organisation
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About The Role
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Reporting to the Admissions and Occupancy Team, you will manage the end to end admissions process across our portfolio of aged care homes.
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You will be the first point of contact for prospective residents, families, hospitals and referral partners, ensuring every interaction is compassionate, responsive and professional.
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This is a highly visible role where your ability to build trusted relationships and create exceptional customer experiences will directly contribute to resident outcomes and occupancy success.
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Key Responsibilities
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Manage the full admissions journey from enquiry through to move in
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Support residents and families with accommodation and funding discussions
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Conduct tours and showcase our homes and services
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Build strong referral relationships with hospitals, discharge planners and community partners
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Partner closely with Home Managers, Clinical Teams, Finance and Administration
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Ensure admissions processes remain compliant and well documented
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Support occupancy growth across the MACG portfolio
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Contribute to innovation and continuous improvement initiatives
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About You
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You are a people focused professional who combines empathy, organisation and commercial awareness.
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You Will Bring
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Experience in aged care admissions, healthcare.
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Outstanding communication and relationship building skills
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A customer-first mindset and ability to navigate sensitive conversations with confidence and compassion
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Strong organisational and administrative capability
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Ability to manage competing priorities in a fast-paced environment
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A collaborative approach and willingness to contribute ideas
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Desirable
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Knowledge of AN-ACC funding
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Understanding of RAD/DAP arrangements
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Understanding of HELF requirements
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Knowledge of the Aged Care Quality Standards
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Experience working within the aged care sector
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Essential Requirements
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Current Police Check (or willingness to obtain)
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Australian working rights
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Current driver's licence
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Reliable vehicle and ability to travel between homes when required
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Why This Role Matters
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Every enquiry represents a family seeking guidance during a significant life transition.
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In this role, you will help people navigate that journey with confidence, dignity and compassion while contributing to the growth and success of one of Victoria's leading aged care providers.
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Our Values
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Compassion | Integrity | Dignity | Diversity | Accountability | Family | Respect
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Join a Team That Makes a Genuine Difference
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If you're passionate about people, customer experience and helping older Australians live with dignity and choice, apply today and become part of the MACG Admissions Team.

📌 Admissions Coordinator (Victoria)
🏢 Medical And Aged Care Group
📍 Victoria