Job Description
We are currently seeking expressions of interest from team members interested in the position, Commercial Manager. The Commercial Manager is responsible for managing dnata's commercial program – including new business and renewal proposals, the sales pipeline, commercial yield improvement and the commercial reporting function.
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Position Overview
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The Commercial Manager will manage complex tendering and contractual arrangements, will be a key stakeholder in commercial negotiations and will produce recommendations that achieve service and financial outcomes.
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It will also involve contract management and the management of client relations to ensure efficient and effective service meeting and exceeding the company's and our clients' expectations.
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Primary duties & Responsibilities:
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Maintain dnata's sales pipeline (new business and renewal)
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Develop and manage dnata's RFP program; Owner of dnata's RFP and proposal submission
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Develop proposals that are relevant to the customer's needs, concerns and objectives, ensuring they are presented in qualified manner and in line with corporate policy
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Contribute to the development and achievement of dnata's commercial strategy and in consultation with the management team develop, implement and monitor communication plans
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Negotiate Standard Ground Handling Agreements and Service Level Agreements including rates and service level targets
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Stakeholder in the development and management of marketing collateral program
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Develop and maintain strong working relationships with current & potential customers, and third party subcontractors
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Implement customer rate reviews and communicate rate changes to the dnata finance team
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Liaise with customers to resolve accounting queries
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Develop commercial reporting program
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Manage customer contract performance, track KPI metrics and manage account collections as required
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Develop periodic internal yield and operational reporting
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Travel as required
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Undertake any other duties as required by senior management
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To be considered for this position you should address the following criteria in a written application:
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Extensive experience in commercial management
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Fluent in Chinese and English
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Significant experience in engagement, negotiation and influencing stakeholders particularly around contracts and service level agreements
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Experience in reporting and compliance with respect to commercial performance
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Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
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Highly developed communication skills both written and oral and presentation skills
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Demonstrated strategic thinking, problem solving and decision making
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📌 Commercial Manager - Ground Handling - Mascot Nsw 2020 - Dnata | Expr3Ss! (New South Wales)
🏢 dnata
📍 New South Wales