Job Description
The Company
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A well-established and fast-growing retail group, representing six successful and much-loved fashion brands, is seeking an experienced Customer Service Representative to join their Sydney Head Office team.
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If you're passionate about fashion and love delivering exceptional service, this is your opportunity to step into a corporate head office environment with a brand that truly values its people. You'll be joining a supportive, collaborative, and energetic team where your contribution is recognised and genuine career progression is encouraged.
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The Role
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As a Customer Service Representative, you'll be the voice of the brand, delivering high-quality, personalised service across multiple channels. This is not a high-volume call centre role - it's about meaningful interactions and creating positive customer experiences.
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Your responsibilities will include:
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Providing exceptional customer service across all five brands
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Managing inbound calls, emails, and live chat enquiries
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Resolving customer issues with professionalism and empathy
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Liaising with the warehouse regarding orders and returns
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Reviewing and amending online orders
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Processing refunds and handling stock enquiries
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Maintaining customer and gift card accounts
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Salary: $60,000-$67,000 + Super (depending on experience)
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Hours: Monday to Friday, 8.30am-5pm (1 days WFH)
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Contract: Permanent, full-time
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Benefits
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Genuine career progression with a strong focus on internal promotions
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Exclusive access to sample sales
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60% staff discount across all brands
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Contemporary, vibrant office environment
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Team social events every third Friday
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About You
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Previous customer service experience (retail backgrounds welcome)
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A genuine passion for fashion
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Experience using Zendesk (preferred but not essential)
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Web chat / live chat experience highly regarded
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In-store retail or eCommerce experience advantageous
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Strong written and verbal communication skills
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Professional, reliable, and a team player
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📌 Customer Service Representative (New South Wales)
🏢 Kennedy Reid
📍 New South Wales