Job Description
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Advance your customer
service/administration
career
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Work with a great team in an exceptionally beautiful location
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Casual role
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We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.
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About The Role
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Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
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Be an ambassador for the hotel, positively representing and promoting our boutique brand
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Be a key part of the guest experience, interacting wherever and whenever possible
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Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
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Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
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Coordinate with other departments
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Answer and dispatch both incoming external and internal calls
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Maintain sufficient knowledge of all room rates and available packages
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Follow up on all guest requests and complaints
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Be a key part of the guest experience, interacting wherever and whenever possible
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Support the operational teams with administrative tasks as required
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About You
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Have a desire to genuinely help people
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Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
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Good time management and communication skills
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Well-developed computer knowledge and strong administrative skills
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You have a warm, personable yet professional disposition
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Front Office/reservation experience preferred but not essential
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Success in a similar role preferred but not essential, we are employing on attitude not just experience
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Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
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An acute eye for detail and exceptional interactive social skills
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Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
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Positive mindset and a can do attitude
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About Us
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Alamanda Palm Cove
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Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea
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Lancemore Hotel Group
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Founded in ****, The Lancemore Group is a leading Australian boutique lifestyle brand.
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Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
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We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
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You will be joining a high performing workplace that believes in developing recent talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.
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Our Values
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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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📌 Guest Service Agent Alamanda Palm Cove (Queensland)
🏢 Lancemore Hotel Group
📍 Queensland