We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office.
Description
The Opportunity:
WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.
ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.
Thisroleisidealforsomeonewhoenjoysa hands-on environment, values solid customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.
Key responsibilities
Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required
Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business
Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services
About you:




You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.
Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
ExperiencewithITassetmanagementanddevicelifecyclemanagement
Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
Ongoinglearning,developmentandcareergrowthopportunities
Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact
About Boyce:
BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.
Technologyplaysacriticalroleinhowwesupportourpeopleandclients. Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.
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📌 It Systems Support Officer (Gold Coast)
🏢 Boyce
📍 Gold Coast