Job Description
S.F. Holding Co., Ltd. (Stock Code: ******.SZ, ****.HK) was founded in **** in Shunde, Guangdong, with its headquarters located in Shenzhen, China. After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.
n
SF continues to expand and optimize its logistics ecosystem, offering a wide range of services including time-definite express, economy express, freight, cold chain and pharmaceutical logistics, intra-city instant delivery, international express, international freight forwarding, and supply chain solutions. With advanced technological capabilities, SF is building a digital supply chain ecosystem and is committed to becoming a "globally respected and leading intelligent logistics solutions provider."
n
SF upholds its core values of "Customer Centered, Honesty Based, and Love Oriented,"and embraces a corporate spirit of Be qualified & dedicated, Be self-critical, Be pioneering. The company is dedicated to continuously enhancing customer experience and service value.
n
Company Introduction
n
S.F. Holding Co., Ltd. (Stock Code: ******.SZ, ****.HK) was founded in **** in Shunde, Guangdong, with its headquarters located in Shenzhen, China. After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.
n
SF continues to expand and optimize its logistics ecosystem, offering a wide range of services including time-definite express, economy express, freight, cold chain and pharmaceutical logistics, intra-city instant delivery, international express, international freight forwarding, and supply chain solutions. With advanced technological capabilities,



SF is building a digital supply chain ecosystem and is committed to becoming a "globally respected and leading intelligent logistics solutions provider."
n
SF upholds its core values of "Customer Centered, Honesty Based, and Love Oriented,"and embraces a corporate spirit of Be professional & dedicated, Be self-critical, Be pioneering. The company is dedicated to continuously enhancing customer experience and service value.
n
Position Summary
n
We are seeking a proactive and hands-on IT Support Officer to provide day-to-day IT support and assist with the implementation of technology and digitalisation initiatives across the business.
n
The role will support company IT equipment, systems, network connectivity, and general technical issues, while working closely with the Headquarters Technology/IT team on internal network configuration and other IT-related services. The position will also support business digitalisation and data visualisation initiatives to improve management visibility, reduce manual processes, and enhance operational efficiency.
n
Key Responsibilities
n
n
Provide day-to-day IT support and troubleshoot hardware, software, system, and network-related issues;
n
Set up, configure, maintain, and manage company computers, printers, scanners, and other IT equipment;
n
Support employee IT
onboarding/offboarding,
including system access, account setup, and equipment allocation;
n




Work closely with the Headquarters Technology/IT team on internal network configuration, IT systems, security requirements, and other technology-related projects;
n
Maintain IT assets, system records, and relevant IT documentation;
n
Support the development of data visualisation dashboards and digital management tools across different business functions;
n
Assist in converting business requirements and operational data into meaningful dashboards, including warehouse utilisation, productivity, customer and revenue performance, costs, project progress, headcount, and turnover;
n
Coordinate with different departments to collect and organise data and support the implementation of digital solutions;
n
Identify opportunities to reduce manual processes and improve operational efficiency through digitalisation and automation;
n
Support other IT and technology-related tasks as required.
n
n
Key Requirements / Skills
n
n
Qualification in Information Technology, Computer Science, Information Systems, or a related field;
n
Previous experience in IT Support, Help Desk, Desktop Support, or a similar role is preferred;
n
Good knowledge of computer hardware, Windows, Microsoft 365, software installation, and troubleshooting;
n
Basic understanding of LAN, Wi-Fi, VPN, and general network configuration;
n
Strong troubleshooting, communication, and coordination skills;
n
Proactive, hands-on, and able to work effectively with both business users and technical teams;
n
English and Mandarin communication skills are highly regarded due to regular coordination with the Headquarters Technology/IT team;
n
Experience with Power BI, data visualisation, dashboards, or workflow automation would be an advantage
n

📌 It Support (Victoria)
🏢 SF International
📍 Victoria