Job Description
Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.
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We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.
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What you'll be doing
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Answer incoming calls and manage service booking requests
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Accurately process bookings in our job management system (SalesForce)
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Manage customer enquiries relating to bookings, warranties, and product issues
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Provide updates to customers on their booking status
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Escalate customer complaints to the appropriate department for resolution
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Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.
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We have a permanent full-time employment prospect, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.
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What you'll be doing
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Answer incoming calls and manage service booking requests
n
Accurately process bookings in our job management system (SalesForce)
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Manage customer enquiries relating to bookings, warranties, and product issues
n
Provide updates to customers on their booking status
n
Escalate customer complaints to the appropriate department for resolution
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Essential skills and experience
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Strong customer focus and the ability to remain calm in a fast-paced environment
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Excellent verbal communication skills
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Patience and understanding from a customer's viewpoint
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A positive attitude with a strong work ethic and a proactive mindset
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Contact centre or other relevant customer service background
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Who are we looking for?
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Individuals looking to work close to home in the Braeside area
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Available to work full time hours Monday to Friday
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Suited to individuals who enjoy being on the phone and interacting with customers
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Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
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Those who are passionate about providing superior levels of customer service and who take pleasure in helping others
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What's on offer?
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Rinnai will support your efforts to achieve excellence
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We offer a collaborative and supportive team environment
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Generous staff discounts on our full product range
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Stable, full-time role with a respected and well-known organisation
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New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
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Health and wellbeing programs including EAP services
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Hybrid work arrangements, working 1 day a week from home
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If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.

📌 Service Support Officer - Inbound (Victoria)
🏢 Rinnai
📍 Victoria