Job Description
Primary Details
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Time Type: Full timeWorker Type: Employee
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Location: Parramatta (at least one day a week) and/or Sydney
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Type: Permanent, full time
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Join a high‐performing team making a real impact for customers
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Hybrid role, happy to talk flexibility
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The Opportunity
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We have a permanent, full-time opportunity for a Claims Officer within our Financial Lines claims team! This role is dedicated to ensuring the proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders.
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About QBE
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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
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We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
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What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
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Your new role
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Proactively manage a diverse portfolio of financial claims end to end.
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Timely determination and documentation of policy coverage, liability, quantum, strategy and reserving in accordance with company policies, industry standards and applicable legislation.
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Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes.
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A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations.
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Ability to enhance and develop your own technical expertise and participate in career development and training.
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Ensuring the delivery of the highest quality customer service and developing strong working relationships with all customers and service providers.
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Reporting in accordance with relevant company service standards and manuals.
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Collaborating with underwriting colleagues to optimise portfolio performance.
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About You
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Financial lines or casualty/general liability claims experience is preferred.
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Legal background and/or qualifications
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Understanding of relevant industry legislation.
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Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills
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Pro-active and energetic team player with the highest professional approach to all aspects of claims handling.
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Benefits
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We offer a range of benefits to help provide holistic support for your work life,



whatever your circumstances. As a QBE employee you will have access to and benefit from:
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'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
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Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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Life Leave, supporting the life events we all experience, leaving your annual leave for rest
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Awards & Recognition
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We value our employee's experience with us and are proud to have been recognised for the following awards:
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**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
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**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
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Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
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Skills
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Analytical Thinking
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Case Management
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Claims Administration
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Communication
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Critical Thinking
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Customer Service
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Data Privacy
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Insurance Policies
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Intentional collaboration
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Liability Analysis
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Managing performance
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Negotiation
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Risk Assessments
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Sound Judgment
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Stakeholder Management
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Application Close Date: 24/09/2026 11:59 PM
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Equal Employment Opportunity
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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Claims Officer - Financial Lines (Sydney)
🏢 Qbe Insurance
📍 Sydney