Job Description
EMPLOYMENT TYPE: Permanent Full Time 38 hours per week
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Harding Miller Education Foundation are looking for an experienced Program Officer – Academic Support for an immediate start. This position is a full-time ongoing position, working 38 hours per week based in Balmain, NSW.
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The Program Administrator – Academic Support will be responsible for the following duties:
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Manage the Foundation's tutoring inbox and respond promptly to scholars, families and tutors
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Managing and coordinating the tutoring administration, including onboarding and offboarding of tutors
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Check, verify and approve tutor spend, reconcile weekly payment runs, and investigate discrepancies
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Maintain tutor details in the tutor portal and CRM, including verifying ABN and Working With Children Check (WWCC) compliance
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Review and negotiate variations to tutoring arrangements and service agreements with tutors and tutoring providers
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Monitor scholar tutoring budgets and balances to ensure allocations are used effectively and within limits
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Prepare monthly tutoring usage reports and analysis for bi-monthly board meetings
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Communicate quarterly tutoring expenditure summaries to scholars and coaches
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Analyse tutoring usage and outcomes data to identify trends and risks, and advise the Chief Operating Officer on matters requiring attention
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Coordinate scholar onboarding and offboarding, including distribution and return of equipment, prepaid cards, data plans and other program resources
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Liaise with suppliers, coaches, donors and internal teams to ensure tutoring and scholar support arrangements are in place
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Oversee the performance of suppliers and service providers against agreed arrangements, resolving any variations or service issues
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Maintain accurate onboarding records, checklists and CRM data across scholars, tutors, donors and suppliers
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Assist the Program Team with reviewing scholarship applications for completeness and following up on missing documentation
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Respond to general phone and email enquiries in a professional and timely manner
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Advise the Chief Operating Officer on operational issues and support the implementation of agreed decisions and improvements
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Provide general administrative and coordination support to the COO and Program Team throughout the scholarship cycle
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For this position it is expected that you would possess the following
qualifications/work
experience:
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Tertiary qualification in education, business or a related field (or equivalent experience)
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1–3 years' experience in program coordination, event or project support, preferably in the not-for-profit or education sector
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Experience coordinating logistics, events or multi-stakeholder programs
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Solid written and verbal communication skills
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Demonstrated ability to manage competing priorities and meet deadlines
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Proficiency in Microsoft Office and CRM/database systems
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Extensive Knowledge of the Australian education system
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Experience monitoring and reviewing supplier, contractor or service-provider performance against agreed arrangements
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A passion for education and commitment to supporting young women from socio-economically disadvantaged backgrounds
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📌 Program Administrator (New South Wales)
🏢 Harding Miller Education Foundation
📍 New South Wales