Job Description
Travel Operations Specialist - ANZ
n
Job no: ******
n Brand: Global Supply
n Work type: Full time
n Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, New Zealand
n Categories: Sales and Customer Service, Operations and Logistics
n
About the Chance
n
The Travel Operations Specialist – Content is a subject matter expert in content distribution, load optimisation and the systems that support accurate and timely delivery of Air content across the Global Supply team.
n
This role provides expert consultancy and third-level escalation support to internal and external stakeholders, including Consultant Support teams, brands, Corporate account managers, offshore partners, Procurement, Technology and management.
n
You will be responsible for ensuring that negotiated and published content is distributed accurately, consistently and within a timely manner to support travel bookings and uphold customer satisfaction standards.
n
You are someone who embraces the use of artificial intelligence and automation tools to enhance data accuracy, improve content optimisation outcomes and drive operational excellence.
n
At all levels, the Travel Operations Specialist - Content contributes to a culture of continuous improvement, revenue optimisation and innovation, with increasing scope, autonomy and influence as seniority grows.
n
What you will be doing:
n
n
Handling third level support escalations through a variety of channels, including any support cases raised to you ensuring issues are fully understood and clearly documented
n
Proactively identify trends and identify opportunities to simplify or streamline operational processes
n
Work with Supply Business Improvement Managers in creating and validating processes to enhance business productivity through automation, artificial intelligence and offshoring
n
Manage and support automation tools including robotic process automation and chatbots, ensuring maximum effectiveness and uptake across content operations
n
Stay current with emerging artificial intelligence and automation developments relevant to content load and optimisation, and proactively identify opportunities to apply new capabilities
n
Engage with stakeholders to identify and communicate business risks and opportunities
n




Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resource
n
Complete Testing, communications and deployment of fulfilment solutions and/or content and quantify any impacts to people, processes or systems
n
Development and management of knowledge articles in conjunction with internal stakeholders utilising artificial intelligence tools to support documentation, consistency and accessibility where appropriate
n
Providing expertise for upskilling of Support and Offshore team members to consistently improve the delivery of consultant support and training
n
Expert of content and optimisation Across all brands ...
n
Manage ...
n
n
Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners
n
Location: The role can be based in all AU/NZ locations with FCTG HQ's
n
What you will need:
n
Essential
n
n
Minimum of 3+ years' travel industry experience
n
Experience working with GDS systems, including ticketing
n
Demonstrated problem solving and root cause identification skills
n
Exceptional communication and stakeholder engagement skills
n
n
Added Advantage
n
n
1-2 years' leadership experience
n
Experience in content load, revenue optimisation and Air distribution
n
Multi GDS knowledge
n
Experience in business analysis or project management
n
Experience in process design and implementation / delivery roles
n
Experience working with automation tools, robotic process automation or artificial intelligence applications
n
Experience working with offshore partners
n
n
What you will enjoy:
n
n
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd ****
n
Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with
disability,regardlessofrace,
colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
n
Development:Individualised
Learning & Development pathway options
n
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
n
Exclusive Staff
Discounts:Accessible
via our employee-only portal with 500+ of Australia's leading retailers,health and wellness providers, financial planning advice, employee share plan and more
n
Travel
Discounts:Including
family and friends - on flights, hotels, tours, cruises, travel insurance and more
n
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
n
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities
n
Mental Health:Support and Employee Assistance Program for staff and family
n
Social:Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in ****)and huge EOFY Celebration
n
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave
n
Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment
n
n
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia/NZ without restriction or requiring visa sponsorship.
n
#LI-CM1#LI-Onsite
n
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

📌 Travel Operations Specialist - Anz (New South Wales)
🏢 StudentUniverse
📍 New South Wales