Job Description
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We're seeking a motivated and customer-focused
Level 1 Customer Success Officer
to join our dynamic team at Tactiv.
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This is a
Level 1 Customer Success Officer position
, ideally suited to someone with prior experience in IT Support, Helpdesk, or Customer Success. You'll be the first point of contact for customer support queries, delivering high-quality helpdesk support and ensuring all customer interactions are resolved efficiently and empathically.
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In this role, you'll also contribute to broader customer success functions, including customer communications, onboarding, configuration, and the creation and maintenance of support materials.
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This is a Level 1 Customer Success Officer vacancy based in Brisbane.
Key Responsibilities: n
Deliver responsive and effective support for customer incidents, requests, and queries
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Manage and resolve helpdesk tickets within SLA timeframes
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Communicate clearly with customers, providing regular updates and setting expectations
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Escalate complex issues appropriately
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Follow standard procedures related to Incident, Problem, Change, and Release Management
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Identify and contribute to service improvements and maintain accurate knowledge base content
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Promote the use of self-service tools and customer education initiatives
About You: n
We're looking for someone who is customer-focused, technically capable, and eager to develop their career in customer success and support.
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1–2 years' experience in a helpdesk, IT support, or customer support role
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Strong communication skills and a customer-first mindset
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Basic IT knowledge and familiarity with ticketing systems
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Ability to manage multiple tasks in a fast-paced environment
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Excellent written and verbal communication skills
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An empathetic listener with a strong customer focus
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A team player who values collaboration and continuous improvement
Why Join Tactiv? n
At Tactiv, we deliver cutting-edge SaaS solutions that empower our clients to do good, better. You'll be part of a team-oriented team that values innovation, integrity, and customer success.
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If you're ready to make a real impact and grow your career in a supportive and forward-thinking environment, we'd love to hear from you.
Employer Questions n
Your application will include the following questions:
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How many years' experience do you have in a service desk or customer support role?
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Which of the following statements best describes your right to work in Australia?
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Do you have customer service experience?
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How much notice are you required to give your current employer?
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Customer Success Consultant?
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How many years' experience do you have in a Helpdesk Support Role?
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Do you have technical support experience?
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How many years' experience do you have in a Technical Support Role?
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How much notice are you required to give your current employer?
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#J-*****-Ljbffr

📌 Customer Success Officer (Queensland)
🏢 Tactiv - Leading Software Solutions
📍 Queensland