Job Description
At 1 Hotel & Homes Melbourne, we're redefining luxury through nature, design, and purpose. As part of the global 1 Hotels brand, we are a mission-driven, sustainability-focused lifestyle hotel that blends elevated hospitality with a deep respect for the natural world.
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Inspired by biophilic design, reclaimed materials, and local craftsmanship, our hotel is a calm sanctuary in the heart of Melbourne, where every detail is intentional and every guest experience is thoughtfully curated.
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We are passionate about creating meaningful connections, delivering warm and genuine service, and building a workplace culture that values people, growth, and purpose just as much as exceptional hospitality.
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What the role is about
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As a Concierge Attendant, you'll support the guest experience across arrivals, departures, and everything in between. You'll work flexibly across shifts, stepping in where needed to keep service seamless, warm, and effortless.
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What you'll do:
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Welcome guests and create a great first impression
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Share recommendations for dining, events, and things to do in Melbourne
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Help with luggage, transport bookings, and special requests
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Work across Bell Desk, Concierge, and Valet responsibilities as needed
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Use hotel systems to manage guest requests efficiently
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Build genuine connections by remembering guest preferences
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Keep service calm, organised, and thoughtful even when busy
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Non-Negotiables:
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Full Australian Driver's Licence (essential for valet duties)
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Ability to work in a hotel environment (flexibility across shifts is required)
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Physical capability for hands-on duties (e.g. luggage handling, guest support)
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Solid communication skills and professional presentation
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Basic computer literacy / comfort using hotel systems
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Calm, composed approach in a fast-paced guest service environment
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Genuine commitment to delivering high-end guest experience and service standards
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What we offer:
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Work alongside a world-class hospitality team in a luxury, design-led environment
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Development opportunities across Front Office, Concierge & Luxury Hospitality
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Mentorship and exposure to industry-leading service standards (including pathways toward Les Clefs d'Or)
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Complimentary annual hotel stay every year + generous food & beverage and accommodation discounts
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Global learning and development opportunities through internal learning platforms
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A values-led culture focused on sustainability, recognition, and genuine connection
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📌 Hotel Concierge (Victoria)
🏢 1 Hotel Melbourne
📍 Victoria