Job Description
About The Role
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We are seeking an experienced and motivated Second in Charge to support the Practice Manager in the day-to‐day operations of a busy medical centre. This is a hands‐on role that combines customer service, administration, and leadership responsibilities to ensure exceptional support for healthcare professionals, patients, and the broader practice team. This is an excellent opportunity for someone with a strong background in medical administration, reception, or customer service who is looking to take the next step in their career.
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Key Responsibilities
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Healthcare Professional Support
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Compile medical reports and correspondence
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Type letters and manage patient recalls
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Assist with administrative requests from healthcare professionals
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Ensure administrative processes are completed accurately and efficiently
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Patient Services
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Welcome and assist patients in a skilled manner
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Resolve patient enquiries and concerns
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Register immunisations and maintain accurate records
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Escalate significant issues when required
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Administration & Practice Operations
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Banking and daily reconciliations
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Sorting and distributing mail
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Managing faxes and correspondence
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Workers compensation administration
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Batching and billing adjustments
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Transferring patient records
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Scanning and assigning documents to patient files
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Answering incoming calls and managing appointments
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Patient billing and payments
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Supporting practice operations in the absence of the Practice Manager
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Workplace Health & Safety
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Promote a positive safety culture within the practice
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Support the implementation of WHS policies and procedures
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Assist with workplace inspections and audits
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Report and follow up on workplace hazards
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Support incident reporting and investigations
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Assist with injury management and return-to-work processes
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About You
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Previous experience in administration, reception, customer service, or healthcare environments
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Solid verbal and written communication skills
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Excellent organisational and problem‐solving abilities
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High attention to detail and accuracy
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Strong computer and telephone system skills
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Ability to manage competing priorities in a fast‐paced environment
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A collaborative and team‐focused approach
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The ability to take initiative and work independently when required
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What We Offer
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Supportive and collaborative team environment
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Opportunity to develop leadership and management skills
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Ongoing training and professional development
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Meaningful work supporting patient care and healthcare professionals
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Career progression opportunities within a growing healthcare organisation
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📌 Admin-Second In Charge (Western Australia)
🏢 ForHealth Group
📍 Western Australia