Job Description
Sealed Air Australia is looking for a Quality Improvement Manager!
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Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.
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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.
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Role Purpose
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Sealed Air Australia is looking for a Quality Improvement Manager!
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Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.
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The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.
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What You'll Do
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Leadership & Culture
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Lead and develop the Quality team to achieve safety, quality, service and cost objectives.
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Foster a continuous improvement culture through coaching, mentoring and capability development.
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Act as a member of the Site Leadership Team contributing to overall plant performance.
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Quality Systems & Compliance
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Maintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.
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Lead internal and external audits and ensure effective closure of findings.
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Ensure compliance with customer, regulatory and company quality requirements.
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Continuous Improvement
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Lead Root Cause Analysis and Corrective and Preventive Action (CAPA) processes.
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Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.
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Establish and execute the site quality improvement roadmap.
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Customer Quality
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Lead customer complaint investigations and ensure timely resolution.
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Drive initiatives to improve customer satisfaction and reduce customer quality incidents.
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Act as escalation point for major quality events impacting customer.
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Operational Quality
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Partner with Production, Engineering, Supply Chain and R&D; to improve process capability and product quality.
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Monitor and analyse quality performance data and implement corrective actions where required.
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Support new product introductions and process changes to ensure quality risks are effectively managed.
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How Success Looks Like in This Role (Key Performance Indicators)
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Complaint response timeliness and resolution quality
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Spoilage, scrap, and blocked stock reduction
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Timely and successful Current Product Introduction performance
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Customer claims resolution efficiency
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Competencies
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Leadership Competenciesn
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Strategic Thinking
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Driving Results
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Developing Others
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Change Leadership
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Functional Competenciesn
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Continuous Improvement
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Quality Systems Management
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Root Cause Analysis
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Data-Driven Decision Making
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Risk Management
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Behavioural Competenciesn
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Customer Focus
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Collaboration
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Communication
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Accountability
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Problem Solving
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Qualifications & Person Profile We're Looking for
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Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.
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7+ years' experience in Quality Management within manufacturing environments.
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Experience leading Quality Management Systems and audit programs.
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Demonstrated leadership of cross-functional improvement projects.
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Strong knowledge of:
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ISO ****
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Lean Manufacturing
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Six Sigma methodologies
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Root Cause Analysis tools
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Statistical Process Control
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Six Sigma Green Belt required; Black Belt desirable.
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Experience managing customer complaints and corrective action processes.
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Proven people leadership experience.
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Why Work at Sealed Air?
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We have a very diverse and inclusive culture.
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We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
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You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
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*Applicants must have permanent work rights for Australia. A detailed job description is available.

📌 Quality Improvement Manager (Victoria)
🏢 Sealed Air
📍 Victoria