Job Description
InterIntraisleadingmanagedservicesandtechnologyconsultingproviderdeliveringITsupport,cloud,infrastructureandcybersecuritysolutionstoorganisationsacrossAustralia.
Throughsustainedgrowthandanexpandingnationalclientbase,InterIntranowsupportsmorethan5,000endusersandprovidesaround
-the-
clockservicestobusinessesthatrelyonsecure,resilientandhigh
-
performingtechnologyenvironments.
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Aspartofitscontinuedgrowth,InterIntraisstrengtheningitspresenceinBrisbanetosupportincreasingdemandfromclientsthroughoutQueensland.
Thisinvestmentrepresentsanimportantstepinthecompany
'slong-
termstrategyandcreatesanopportunityforexperiencedtechnologyprofessionalstojointhebusinessduringanexcitingstageofgrowth.
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TheBrisbaneteamwillworkcloselywithexistingnationalteamswhilebuildingstronglocalclientrelationshipsanddeliveringthehighlevelofserviceInterIntrahasbecomeknownfor.
Joiningatthisstageofferstheopportunitytocontributetothedevelopmentoflocalcapabilitywhilebeingbackedbyanestablishedandsuccessfulnationalbusiness.
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Withastrongfocusoncustomerservice,technicalexcellenceandcontinuousimprovement,InterIntrapridesitselfoncreatingacollaborativeenvironmentwhereemployeesareempoweredtosolveproblems,shareknowledgeandmakeagenuineimpactforclients.
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Role Overview
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Actingasaseniorescalationpoint,youwillworkcloselywithengineers,clientstakeholdersandthird
-
partyvendorstoensureissuesaremanagedeffectivelyandresolvedefficiently.
Beyondtechnicaldelivery,thisrolewillcontributetotheongoinggrowthanddevelopmentoftheBrisbaneteam,providingmentorship,sharingknowledgeandsupportinglessexperiencedengineers.
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Thisopportunitywillsuitatechnicallystrongconsultantwhoenjoysbalancinghands
-
onproblemsolvingwithrelationshipbuilding,mentoringandcontinuousimprovement.
You'
llthriveinanenvironmentwherenotwodaysarethesameandwhereyourexpertiseisvaluedacrossbothclientengagementsandinternalcapabilitydevelopment.
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Key Responsibilities
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Demonstrated experience providing senior-level technical support across infrastructure, cloud, network and end-user environments.
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Strong troubleshooting and problem-solving skills, with the ability to manage complex technical incidents through to resolution.
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Experience acting as an escalation point for support teams and providing technical guidance to engineers.
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Proven ability to build and maintain strong relationships with clients, stakeholders and third-party vendors.
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Strong knowledge of Microsoft technologies and modern IT environments, including cloud-based platforms and hybrid infrastructure.
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Experience supporting and improving operational processes, documentation standards and service delivery practices.
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Ability to identify opportunities for continuous improvement and contribute to the optimisation of client environments.
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Robust communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
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Experience mentoring and supporting junior team members to develop their technical capability and confidence.
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A customer-focused approach with a commitment to delivering high-quality outcomes and exceptional service.
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📌 Senior Technical Consultant (Queensland)
🏢 Harrison McMillan
📍 Queensland