Job Description
Operations Manager - Specialist Disability Accommodation (SDA)
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SDA Options is a niche, pioneering provider of Specialist Disability Accommodation (SDA), established in ****. Our portfolio spans share houses, individual units and purpose-built design complexes across greater Melbourne, the Barwon region and Bendigo - all built and enrolled to meet NDIS SDA design category requirements for participants with very high support needs.
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We're proud to give our participants access to staff who are responsive, compassionate and skilled. Our mission is simple: to provide forever homes that enable our participants to achieve their goals and live more independently.
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THE ROLE
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As Operations Manager, you will lead the performance of SDA Options' portfolio across four critical domains: participant experience, portfolio operations, property standards and regulatory compliance. Your focus will be to sustain safe, high-quality homes, strengthen participant satisfaction and tenancy retention, build consistent operating systems, and keep the organisation audit-ready.
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You will be the primary relationship holder for participants and their support networks, drive long-term tenancy retention, and ensure every home remains safe, compliant, maintained to a high standard and fully enrolled under the NDIS SDA Rules **** and NDIS Practice Standards. You will lead the Sales, Maintenance, Compliance and Administration components of the business - reporting directly to the Owners.
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KEY RESPONSIBILITIES
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Operational Leadership
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Provide day-to-day operational leadership across all 33 dwellings and 20 sites
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Lead and develop the Sales, Maintenance Coordinator and Administration teams
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Build and continuously improve policies, procedures and quality assurance frameworks
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Property & Maintenance
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Oversee preventative and reactive maintenance across the portfolio, including fire safety, electrical, mechanical, hydraulic and accessibility systems
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Manage maintenance contractors and trades, ensuring quality, timeliness and budget compliance
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Conduct regular property inspections to ensure SDA design category standards are maintained
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Participant Experience & Retention
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Act as primary account manager for all current participants, driving satisfaction and long-term tenancy retention
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Oversee end-to-end onboarding for new participants, from pre-move coordination through to settlement
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Resolve complex participant issues in collaboration with SIL providers, allied health professionals and families
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Regulatory Compliance & Audit
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Ensure ongoing compliance with the NDIS Act ****, SDA Rules ****, NDIS Practice Standards and SDA Design Standard and Workplace Health & Safety Legislation
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Maintain dwelling enrolments and manage NDIA notifications via the myNDIS provider portal
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Lead audit readiness for NDIS Quality & Safeguards Commission certification, and oversee complaint management, incident management and all relevant reporting requirements
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Effectively manage budgets across operations, maintenance and compliance
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Deliver regular operational and compliance reporting to the Directors
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ABOUT YOU
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Demonstrated senior operational leadership experience managing a multi-site portfolio within facilities management, property, building and construction, disability services or Specialist Disability Accommodation.
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Strong understanding of the building industry, with experience managing trades and contractors
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A track record in participant or client account management, with strong retention outcomes
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Solid grounding in NDIS regulatory frameworks, audit management and compliance
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Experience leading multi-disciplinary teams across operations, sales, maintenance and administration
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A bachelor's degree in Property Management, Facilities Management, Business, Building and Construction, Disability Services or a related field, or equivalent substantial professional experience. Postgraduate qualifications in Management, Building, Property or Disability Services will be highly regarded.
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A genuine, values-driven commitment to improving outcomes for people with disability
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You will bring sound judgement, resilience and calm decision-making in a fast-paced service environment, together with highly effective communication, negotiation and conflict-resolution skills. Your approach will be responsive, empathetic, accountable and solutions focused.
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WHAT YOU'LL NEED
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NDIS Worker Screening Clearance
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Employee Working with Children Check
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NDIS Worker Orientation Module completion
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Satisfactory Probity Checks
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WHAT'S ON OFFER
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A leadership role with genuine autonomy and direct access to the Owners
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The opportunity to shape the future of a pioneering, purpose-driven SDA provider
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Work that makes a lasting, tangible difference in the lives of people with high support needs
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📌 Operations Manager - Specialist Disability Accommodation (Sda) (Victoria)
🏢 SDA Options
📍 Victoria