Job Description
***** Market Lane, Rouse Hill, NSW, ****, AUSTRALIA
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Lead the Shift. Lift the Team. Create the Experience.
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At Pappa Flock, we're not just serving chicken. We're creating moments that matter.
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As a Shift Leader, you'll be the person setting the tone, driving the energy and bringing our Guest experience to life every single shift.
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You'll coach the team, support operational excellence and ensure every Guest leaves thinking: "Yep... I'll be back."
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If you're ready to take the next step in your leadership journey and want to be part of a growing brand with big ambitions, we'd love to meet you.
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What You'll Be Doing
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Leading shifts with confidence, energy and purpose
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Coaching and developing Flock Members in real time
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Creating an environment where people love coming to work
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Driving outstanding Guest experiences
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Supporting food quality, speed and operational excellence
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Managing peak periods and solving problems on the fly
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Maintaining food safety, cleanliness and workplace safety standards
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Helping build a strong, high-performing team culture
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This Role Is Perfect For Someone Who...
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Gets a buzz from coaching and developing others
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Thrives in fast-paced environments
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Leads by example rather than from the sidelines
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Stays calm under pressure
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Takes ownership and gets things done
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Wants a pathway into restaurant management
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What Success Looks Like
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At Pappa Flock, excellent Shift Leaders:
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Build team confidence
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Deliver exceptional Guest experiences
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Coach more than they correct
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Lead with accountability
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Make every shift better than they found it
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What's In It For You?
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Flexible shifts around school, uni and life
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Full training provided
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Career pathways into Crew Coach, Shift Supervisor and Leadership roles
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Staff discounts and team rewards
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A fun, supportive team environment
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Skills that will stay with you for life
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Why Pappa Flock?
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Because great food doesn't happen by accident.
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Behind every tender, box and meal is a team that genuinely cares about quality and consistency. If you're someone who likes getting stuck in, working with great people and seeing the results of your hard work, you'll fit right in.
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In Tenders We Trust.
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Screening Questions
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Why do you want to work for Pappa Flock?
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Tell us about a time you helped someone improve. This could be at work, school, sport, a volunteer role or even helping a friend. What was it, what did you do.
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You are running a busy shift and notice a team member standing around while others are under pressure. What would you do and why?
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What do you think makes a great leader?
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You have a new team member on your shift. What would you do to help them feel welcome and successful?
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📌 Flock Leader - Rouse Hill (New South Wales)
🏢 The Glen Hotel Pty
📍 New South Wales