Job Description
n
At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats.We are the go-to local pet retail supply store for the communities in which we serve.We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.
n
n A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.
n
n
Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
n
Maintain solid product knowledge and keep current with new product releases.
n
Demonstrate products and add value to every interaction.
n
Perform general housekeeping to maintain a clean, organized store.
n
Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced,



displayed and rotated correctly.
n
Complete transactions at the POS quickly and accurately.
n
Leave a lasting impression during every interaction; this includes carry out service.
n
Handle escalated customer service related issues as they arise and determine resolution or expand further – communicate all issues and resolutions to Store Manager.
n
Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
n
Carry out supervisory responsibilities in accordance with PetPeople
policies/procedures
and applicable laws.
n
Celebrate successes.
n
Love what you do!
n
You must have: n
n
A love of pets and a genuine interest in animal nutrition and welfare.
n
Previous retail experience as a Key Holder/Lead.
n
A strong focus on building customer relationships through excellent customer service.
n
Energy and enthusiasm.
n
Ability to act with honesty, integrity, fairness and mutual respect.
n
Ability to multi-task and work in a fast paced, multiple priority workplace.
n
Ability to move merchandise up to 50lbs. frequently.
n
Communication and problem solving skills.
n
Ability to work varied hours/days, including nights, weekends, and holidays as needed.
n
n
We offer competitive compensation and a great associate discount.
n
#J-*****-Ljbffr

📌 Pt Key Holder (Western Australia)
🏢 Petpeople
📍 Western Australia