Job Description
Tetris Labour Hire specialises in delivering top-notch and competitive labour services throughout NSW, VIC, QLD, SA & WA. Our focus is on providing qualified and skilled workforce solutions to meet the diverse needs of businesses Australia wide.
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We are currently seeking an experienced Operations Supervisor for a well known Transport client located within the Townsville, QLD Area.
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About the role
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The Operations Supervisor is responsible for ensuring the smooth, efficient, and safe operation of the warehouse. This role oversees daily workflow, manages staff and third-party partners, and supports accurate and timely handling of parcels to meet operational targets and customer expectations. The Operations Supervisor acts as a key point of leadership on the floor, maintaining high standards of safety, efficiency, and quality, while supporting continuous improvement in warehouse processes and team performance.
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Key responsibilities
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Manage relationships and daily operations with third-party providers, including courier drivers, Blu/Cot partners, and depot operations teams
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Ensure compliance with all safety policies and procedures; monitor warehouse activities to proactively prevent accidents and incidents
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Regularly monitor and respond to emails, internal systems,



and dashboards to stay informed and provide timely updates to relevant stakeholders
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Participate in operational tasks as required, including cage sorting, loading/unloading, and assisting with parcel processing during peak periods
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Train and support Blu courier staff and other team members on processes, safety, and operational expectations
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Identify inefficiencies in workflows and implement process improvements to enhance accuracy, speed, and service quality
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Monitor team performance against operational targets, providing guidance and feedback to ensure high standards are consistently met
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About you
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Warehouse, logistics, and/or courier industry experience required
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Familiarity with scanning, sorting, and basic freight handling processes
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Basic computer skills and ability to use internal systems (e.g., scanning tools, email, dashboards)
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Good written and verbal communication skills
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Experience with customer service is a plus
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Ability to lift and carry parcels up to *****kg
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Comfortable working in a fast-paced, physically active environment
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Strong attention to detail and accuracy
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Reliable and punctual with good time management skills
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A team player with a positive attitude and willingness to learn
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📌 Transport Operations Supervisor (Townsville)
🏢 Tetris Labour Hire
📍 Townsville