Job Description
Eastern Innovation Business Centre – Mulgrave VIC
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1. Programs, Events and Learning Delivery
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Manage the full operational lifecycle of programs and events — from planning and scheduling through to facilitator and speaker liaison, supplier coordination, registration, participant communications, venue setup, delivery support, evaluation and follow-up.
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Work with the CEO to translate program concepts into practical delivery plans, budgets, timelines, run sheets and repeatable operating models.
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Coordinate current programs including Empowering Women Entrepreneurs, Entrepreneur Exchange, Pitch Ready, Startup Invest Grow Monash and any future initiatives.
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Ensure programs and events are designed and delivered to strengthen community engagement, generate qualified leads and create pathways into EI's wider ecosystem.
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Maintain a rolling 12-month forward calendar of events and programs, co-ordinating speakers, facilitators, marketing activity, registration and logistics.
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Track participation, satisfaction, conversion, revenue, sponsorship deliverables and impact metrics for all programs and events, producing summary reports for the CEO and Board as required.
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Coordinate post-event follow-up with participants and speakers, maintaining relationships that support repeat engagement.
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Identify opportunities to improve participant experience, repeat attendance, operational efficiency and commercial viability across the program portfolio.
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2. Community Engagement, Marketing and Communications Coordination
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Work with the Marketing & Communications officer to update website content, event listings, program pages, newsletters, tenant stories and partner acknowledgements.
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Develop and maintain a practical content and communications calendar in conjunction with the Marketing & Communications officer, aligned with EI's programs, events, tenant engagement and strategic priorities, planned at least two months in advance.
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Make recommendations for the monthly newsletter, drafting content, coordinating contributions and managing distribution through Active Campaign.
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Capture, organise and share member success stories, program outcomes and community impact evidence for use in newsletters, annual reviews, Board reporting, grant applications and stakeholder communications.
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Manage database integrity between Proximity, Eventbrite and Active Campaign,



keeping contact records current and segmentation accurate.
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Support social media inputs and coordinate with photographers where required.
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Work with the Marketing & Communications officer and external marketing strategist on campaigns that drive specific outcomes — venue bookings, program registrations and membership growth.
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Conduct surveys to evaluate client satisfaction across onsite and programs/events to inform service improvements.
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Ensure all communications are timely, accurate, professional, values-aligned and consistent with EI's brand and tone.
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3. Partnerships, Stakeholder and Sales Pipeline Support
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Support the CEO with the operational infrastructure that underpins EI's stakeholder relationships, commercial pipeline and partnership deliverables.
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Maintain accurate contact records, briefing notes, follow-up actions and relationship management processes to support the CEO's stakeholder engagement.
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Maintain a structured pipeline of engaged tenants, program participants, event attendees, sponsors, partners and prospects using agreed CRM or tracking systems.
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Coordinate operational follow-up after events and programs to support conversion into tenancy enquiries, repeat program participation, partnership or sponsorship opportunities.
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Maintain a potential sponsor database for the CEO, organise introductions where appropriate
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Assist with preparation of sponsorship proposals, partner updates, business cases and grant materials.
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Monitor sponsor and partner deliverables and ensure agreed recognition, reporting and follow-up obligations are delivered on time and to standard.
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Working with the team to maintain sales pipeline processes in the organisation
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Identify practical opportunities to increase repeat business, strengthen stakeholder relationships and improve lead conversion through better systems and customer journeys.
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4. Centre Operations, Facilities and Customer Experience
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Share responsibility with the entire team for the smooth, professional operation of the Eastern Innovation centre,



ensuring it presents as a premium space that members and visitors are proud to work in and recommend.
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Monitor utilisation of workspaces, meeting rooms and event spaces and provide regular insights to the CEO to support pricing, promotion, retention and service improvement decisions.
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Identify and recommend practical ways to improve operational efficiency and the overall centre experience.
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Understand the operation of the centre on a day‐to‐day basis to ensure that there is redundancy in the operational team.
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Experience and Qualifications
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What you'll need to bring
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Demonstrated experience managing programs, events or community initiatives end-to-end — from planning through to evaluation
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Strong written communication skills with a track record of producing professional content for external audiences
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Experience managing multiple priorities in a quick-moving, relationship-intensive environment
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Confidence with digital tools and the ability to learn new platforms quickly
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A genuine track record of delivering great experiences for customers, members or communities
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What will set you apart
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Experience in a coworking space, business hub, accelerator, innovation centre or industry association
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Familiarity with CRM tools, membership platforms (e.g. Proximity), email marketing (e.g. Active Campaign) or event platforms (e.g. Eventbrite)
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Experience supporting sponsorship, grant or partnership activity
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Knowledge of the Melbourne east business or entrepreneurial community
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Tertiary qualification in business, communications, event management or a related discipline
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What We Offer
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We're a small, purposeful team doing work that genuinely matters to the businesses and entrepreneurs in our region. We offer:
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A varied, senior role with real ownership and direct access to leadership
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A vibrant, professionally presented centre environment - we take pride in where we work and what we build
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Exposure to a diverse range of businesses, programs, partners and ideas
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Flexible part-time hours - 4 days per week, within our Monday–Friday 8:30am–4:30pm operating environment
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The opportunity to be a genuine contributor to the entrepreneurial ecosystem of Melbourne's east
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A collaborative, values-driven team that supports each other and takes quality seriously
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📌 Community & Programs Lead (Victoria)
🏢 Eastern Innovation Business Centre
📍 Victoria