Job Description
About Us
n
Jones Radiology is a doctor-owned and operated imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of over 700 professionals, we are committed to making a meaningful difference in the lives of our patients each day.
n
About the Role
n
We have an exciting opportunity for an IT Support Specialist – Service Desk to join our team fulltime at our Eastwood Head Office. You will provide technical support - whether that's fixing an issue, setting up a new device or supporting the systems we all rely on every day. This role is hands on and makes a real difference by keeping things running smoothly, you'll be helping our teams stay focused on what they do best: delivering excellent care to patients. If you enjoy solving problems, working with people and being part of a supportive team. this is an exciting opportunity to join a growing IT function in a newly created role.
n
What your role looks like:
n
n
Providing technical support for office applications, devices (PCs, printers, mobile phones) and remote access issues
n
Working with internal teams and vendors to resolve technical issues.
n
Offering ad-hoc training and help create support documentation.
n
Handling operational requests and follow Service Desk procedures.
n
Identifying trends in common issues and report emerging problems.
n
Assisting with ICT equipment as needed.
n
Supporting business applications, working with I-MED and other service providers.
n
Keeping documentation up to date with changes and updates.
n
Monitoring systems and resolve issues proactively.
n




Participating in the on-call roster when required.
n
n
What you will bring:
n
This role is ideal for someone who is passionate about technology, enjoys solving problems, and thrives in a team-oriented team environment. It will suit someone that is eager to learn, take initiative, and contribute to meaningful outcomes:
n
You will have:
n
n
At least 2 years' experience in IT Support or similar role.
n
Tertiary qualifications or certifications in Information Technology (desirable).
n
Proven experience providing general IT support and troubleshooting, particularly in Office 365 and other environments.
n
Proactive and able to work independently, while also thriving in a collaborative team setting.
n
Strong customer service skills, with the ability to build and maintain professional relationships with internal stakeholders.
n
Excellent communication and interpersonal skills and a genuine passion for helping others.
n
Available to work varying shift patterns to support the Practice.
n
n
Why You'll Enjoy Working Here
n
n
A competitive remuneration package with flexible work options.
n
Supportive parental leave options, with 8 weeks paid leave provisions and access to phased return to work.
n
A wellness program that includes access to discounted fitness facilities and Bupa private health insurance, free well-being tools and confidential counselling services.
n
A culture of ongoing learning, opportunities for career advancement, continued growth and development.
n
Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
n
Practice-wide events including an Annual Dinner.
n

📌 It Support Specialist - Service Desk (New South Wales)
🏢 Jones Radiology
📍 New South Wales